Terms & Conditions & Privacy Policy

Terms and Conditions (T&Cs) of JANO Lashes (also known as S.EYE.S and Samslashes)

 

§ 1 Scope and Subject Matter of the Contract

    1.    These T&Cs apply to all services and product sales between JANO Lashes (also known as S.EYE.S and Samslashes) and the customer.

    2.    The version of the T&Cs valid at the time of contract conclusion applies. Changes or additions to the T&Cs will be communicated to customers before concluding the contract.

    3.    Services are only provided to adults with legal capacity. Minors require written consent from their guardians.

 

§ 2 Offers and Conclusion of the Contract

    1.    The offers of JANO Lashes are non-binding. Changes to the type, scope, and prices of services remain reserved.

    2.    A contract is concluded by booking an appointment or purchasing a product and corresponding confirmation by JANO Lashes.

 

§ 3 Appointment Booking, Cancellation, and Delays

    1.    Agreed appointments are binding for both parties. Cancellations or rescheduling must be made at least 24 hours before the scheduled appointment.

    2.    For cancellations within 24 hours before the appointment, 50% of the booked service price will be charged. In the event of a no-show, the full amount will be invoiced.

    3.    If the appointment is not canceled in time and the customer does not show up, the full price of the service will be charged. If the invoice is not paid within 7 days, a reminder fee of €5 will be added. If payment is not made after the first reminder, JANO Lashes reserves the right to further reminders and legally permissible default interest according to § 288 BGB. The default interest rate is 5 percentage points above the base interest rate for consumers. Further legal action may be taken if the debt remains unpaid.

    4.    A delay of up to 15 minutes is tolerated. In case of a longer delay, the service may be shortened or canceled to avoid disrupting the subsequent schedule.

    5.    If an appointment cannot take place due to reasons beyond JANO Lashes’ control (e.g., force majeure), the customer will be informed immediately, and a replacement appointment will be arranged.

    6.    Customers receive an automatic reminder by email 48 hours before their appointment, with options to reschedule or cancel if needed.

 

§ 4 Treatments

    1.    The scope of the treatment is agreed upon individually with the customer in advance. Recommendations by JANO Lashes are non-binding. The customer decides on the treatment.

    2.    Deviations from the initially discussed outcome are possible, as results depend on individual factors such as hair structure, skin condition, and care habits.

    3.    JANO Lashes does not accept foreign work (treatments conducted in other studios) for correction. If foreign work is subsequently treated, any guarantee is void.

 

§ 5 Liability and Risks

    1.    Before the treatment, the customer is informed in writing about health risks. The customer must provide accurate information about their health, particularly allergies and intolerances.

    2.    JANO Lashes is only liable for damages caused by gross negligence or intent. Any liability for allergic reactions resulting from insufficient information from the customer is excluded.

    3.    Customers are asked not to attend appointments if they are ill. A new appointment will be arranged in such cases.

    4.    JANO Lashes accepts no liability for damages caused by improper aftercare or following treatments by third parties.

 

§ 6 Warranty and Complaints for Eyelash Extensions

    1.    A 4-day warranty applies to eyelash extensions. If a significant number of lashes, including natural lashes, fall out within this period, the customer is entitled to a free refill within one week of the original appointment.

    2.    Complaints are not recognized if:

    •    care instructions were not followed,

    •    lashes were treated or altered by third parties or the customer themselves,

    •    non-recommended care products were used,

    •    foreign work was undertaken, voiding any guarantee automatically.

 

§ 7 Care Instructions for Eyelash Extensions, Lifting, and Henna

    1.    To ensure the longevity of the services, the customer receives relevant care instructions. Following these instructions is necessary for optimal treatment success.

    2.    The customer is informed about which care products and routines are recommended for the respective treatment.

 

§ 8 Prices and Payment Terms

    1.    Current prices for services and products are available on the Samslashes website or in the studio. All prices are in euros, including VAT.

    2.    Payment is due in cash immediately after the treatment. Credit card payments or payments via PayPal are no longer accepted.

    3.    Price increases will be announced to customers at least 30 days before they take effect.

 

§ 9 Vouchers and Special Offers

    1.    Gift vouchers cannot be exchanged for cash and are subject to the statutory expiration period of 3 years.

    2.    Special offers and promotions are only valid for the stated period and may be ended without prior notice.

 

§ 10 Data Protection

    1.    Responsible: Samanta dos Santos, Hardenbergstraße 53, 51373 Leverkusen, s.eye.s.sam@gmail.com.

    2.    Collection and Processing of Personal Data: We collect and process personal data such as name, address, phone number, email, and date of birth for appointment scheduling, treatment execution, and contact via phone, email, WhatsApp, Facebook Messenger, or Instagram Direct. These data are stored in a digital and written customer file.

    3.    Special Data: We process health data (e.g., allergies, chronic illnesses, medication use) as well as photos for treatment analysis and documentation.

    4.    Disclosure to Third Parties: Data is only shared with web designers, IT staff, image editing software, or cloud services if necessary for providing the services. Appropriate processing agreements exist for this purpose.

    5.    Data Storage: Data is stored for future treatments unless the customer withdraws consent.

    6.    Right to Withdraw: Customers can withdraw their consent for data processing at any time by emailing s.eye.s.sam@gmail.com.

    7.    Data Subject Rights: Customers have the right to access, correct, delete, and restrict the processing of their personal data, as well as the right to data portability and the right to lodge a complaint with a supervisory authority.

    8.    Data Security: We use technical and organizational measures to protect customers’ personal data against unauthorized access, loss, or misuse.

 

§ 11 Code of Conduct and House Rules

    1.    Customers and their companions are expected to behave appropriately while at JANO Lashes. JANO Lashes reserves the right to exclude a customer from treatment in the event of repeated violations of the house rules.

    2.    If a customer causes damages, JANO Lashes is entitled to claim compensation.

 

§ 12 Changes to the T&Cs

    1.    JANO Lashes reserves the right to amend the T&Cs at any time. Changes will be communicated to the customer in a timely manner. The T&Cs valid at the time of booking apply to already scheduled appointments.

    2.    By continuing to use the services, the customer agrees to the amended terms.

 

§ 13 Jurisdiction and Applicable Law

    1.    All legal relationships between the parties are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods.

    2.    Jurisdiction is Leverkusen.

 

§ 14 Severability Clause

 

Should individual provisions of these T&Cs be or become invalid, the validity of the remaining provisions shall remain unaffected. Instead of the invalid provision, a provision that comes closest to the economic purpose shall apply.

 

Effective Date of the T&Cs: October 2024